Welcome to Babor Store’s comprehensive FAQ, designed to enhance your luxury skincare experience. Our clinical-grade formulations and global delivery service cater to discerning skincare enthusiasts worldwide. Below you’ll find answers to our most frequently asked questions about products, shipping, returns, and more.

Product Questions

What makes Babor Store products different from other skincare brands?
Our products represent the pinnacle of clinical-grade luxury skincare, combining scientifically proven ingredients with indulgent formulations. Each product in our curated collection—from our hyaluronic serums to rose quartz masks—undergoes rigorous selection to meet our exacting standards for efficacy and sensory experience.
How do I choose the right products for my skin type?
Our menu is thoughtfully organized by skincare categories (Face Serum & Treatment, Eye Cream, etc.) to help you build a complete regimen. For personalized recommendations, we suggest starting with our clinical-grade cleansers and toners, then layering targeted treatments like our retinol formulas or botanical-infused face oils based on your specific concerns.
Are Babor products suitable for sensitive skin?
Absolutely. Many of our devotees (like Sophie from Paris) with sensitive skin rely on our temperature-controlled packaging and gentle-yet-effective formulations. Our 111SKIN serums and hyaluronic creams are particularly popular among those with reactive skin types.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
– Free Worldwide Shipping (orders over $50 via EMS): 15-25 business days
All packages ship from our Miami headquarters with climate-conscious packaging.
Do you ship to my country?
We deliver globally to discerning skincare enthusiasts everywhere except certain Asian and remote regions. If you’re unsure about delivery to your location, our skincare concierge at [email protected] can assist with special arrangements.
How can I track my order?
We provide transparent tracking from our Holt Street facility to your vanity. You’ll receive tracking information via email once your luxury skincare parcel begins its journey.

Returns & Exchanges

What is your return policy?
Your satisfaction is guaranteed. If any product fails to meet your expectations (though we’re confident it will), you may return it within 15 days of receipt. US clients enjoy free returns, while international customers receive prepaid labels for worry-free exchanges.
What if my product arrives damaged?
Our Miami team hand-checks every shipment, but should your luxe products sustain transit damage, contact our skincare concierge immediately at [email protected] with photos of the packaging and product for expedited resolution.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are securely processed to protect your information.
Do you offer subscription services?
While we currently don’t offer subscriptions, our Free Worldwide Shipping on orders over $50 makes it easy to replenish your favorite clinical-grade exfoliators and botanical toners as needed.
How do I change my account information?
You may update your shipping preferences, payment methods, and personal details through your account dashboard. For assistance, our skincare concierge is always available.

Skincare Consultation

Can I get personalized skincare advice?
Our team of skincare enthusiasts would be delighted to help you curate the perfect regimen. Describe your skin concerns and current routine in an email to [email protected], and we’ll recommend products from our clinical-grade collection to elevate your ritual.

For any questions not covered here, our skincare concierge at [email protected] stands ready to assist. We’re committed to making your global skincare journey as seamless as our hyaluronic serums.

Ready to experience skincare delivery that matches the luxury of your routine? Shop Now