At Babor Store, we approach your satisfaction with the same clinical precision that defines our skincare formulations. Should any product fail to meet your exacting standards, we offer a seamless returns process designed with your convenience in mind.

Our Return Philosophy

We understand that finding the perfect clinical-grade skincare requires experimentation. Our 15-day return window allows you to experience our formulations with confidence, knowing we stand behind every product’s performance.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unused products in original packaging
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Processing: 5-7 business days after receipt

Step-by-Step Return Process

1. Initiate Your Return

Within 15 days of receiving your order, email our Skincare Concierge team at [email protected] with:

  • Your order number
  • Product(s) you wish to return
  • Reason for return (to help us improve our formulations)

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Babor Concierge,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

– [Product Name 1]

– [Product Name 2]

Reason for return: [Please specify]

Please provide return instructions at your earliest convenience.

Sincerely,

[Your Full Name] [Your Email Address]

2. Receive Authorization

Within 48 hours, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Please note: Without an RMA number, we cannot process your return.

3. Prepare Your Package

Securely pack the unused products in their original packaging with all included components. Include a copy of your order confirmation or packing slip.

4. Ship Your Return

Send your package to our clinical distribution center:

Babor Store Returns
165 Holt Street
Miami, FL 33132
USA

We recommend using a trackable shipping method as you are responsible for the package until it reaches our facility.

Refund Information

Once received, our quality assurance team will inspect your return within 3 business days. Approved refunds will be processed:

  • Original Payment Method: 5-7 business days after approval
  • Store Credit: Immediate issuance upon approval (email notification sent)

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

Exchange Process

For exchanges, please follow the standard return process and place a new order for your desired products. We’ll expedite your new order once the return is initiated.

Non-Returnable Items

To ensure the highest standards of hygiene and product integrity, the following cannot be returned:

  • Opened skincare products (Face Wash & Cleanser, Facial Toner, Eye Makeup Remover)
  • Personal care items (Hand Wash, Lip Balm & Treatments)
  • Used applicators or tools

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund without requiring return of the affected product.

Clinical-Grade Satisfaction Guarantee

Your trust in our formulations is paramount. If you’re unsatisfied with a product’s performance, our skincare specialists are available to recommend alternative solutions tailored to your skin profile.

For additional assistance with returns or exchanges, please contact our Clinical Concierge team at [email protected].