Last Updated: [Insert Date]

Welcome to Babor Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.personalcare-us.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Clinical-Grade Commitment

Babor Store provides premium clinical-grade skincare products designed for discerning customers who expect pharmaceutical precision in their beauty regimen. Our formulations combine scientific innovation with luxurious sensorial experiences.

Target Audience

Our products are crafted for skincare enthusiasts who:

  • Value dermatological research and evidence-based formulations
  • Seek professional-grade results with at-home convenience
  • Appreciate transparent ingredient lists and clinical testing
  • Desire a curated, results-driven skincare routine

2. User Obligations and Responsibilities

By using our site, you agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order
  • Use the website only for lawful purposes and in accordance with these terms
  • Not reproduce, duplicate, copy, or resell any part of our site or products without our express written permission
  • Be responsible for maintaining the confidentiality of your account credentials
  • Immediately notify us of any unauthorized use of your account
  • Comply with all applicable local, state, national, and international laws and regulations

3. Product and Service Description

3.1 Product Categories

We offer the following clinical skincare solutions:

  • Cleansing: Face Wash & Cleanser, Facial Toner, Eye Makeup Remover
  • Treatment: Face Serum & Treatment, Eye Treatment, Body Treatment
  • Hydration: Face Cream, Body Moisturiser, Hand & Foot Cream
  • Specialty Care: Lip Balm & Treatments, Face Mask, Face Oil

3.2 Product Use

Our products are for external use only. We recommend:

  • Performing a patch test before full application
  • Following the usage instructions provided with each product
  • Consulting with a dermatologist if you have specific skin concerns
  • Discontinuing use if irritation occurs and consulting a physician

3.3 Product Images

We make every effort to display product colors and images as accurately as possible, but cannot guarantee your device’s display will accurately reflect our products.

4. Order and Payment Terms

4.1 Order Process

Orders are processed as follows:

  1. Order placement through our website
  2. Order confirmation email sent (not a contract acceptance)
  3. 1-2 business days for order processing
  4. Shipping confirmation with tracking information

4.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing and Taxes

All prices are in USD and exclude applicable taxes. International customers may be subject to customs duties and taxes which are the customer’s responsibility.

5. Shipping and Delivery

5.1 Shipping Options

Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 10-15 business days after dispatch
Free Shipping EMS Free for orders $50+ 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to Asia and remote locations. Some product restrictions may apply based on destination country regulations.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact our Clinical Concierge team at [email protected] with your order details.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return window from the delivery date for unused products in original packaging. To initiate a return:

  1. Email [email protected] within 15 days with your order number and return reason
  2. Receive Return Merchandise Authorization (RMA)
  3. Ship items to: Babor Store Returns, 165 Holt Street, Miami, FL 33132 USA
  4. Allow 3 business days for inspection after receipt
  5. Receive refund within 5-7 business days after approval

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened skincare products (Face Wash & Cleanser, Facial Toner, Eye Makeup Remover)
  • Personal care items (Hand Wash, Lip Balm & Treatments)
  • Used applicators or tools

6.3 Refund Details

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds will be issued to the original payment method
  • Store credit is available upon request

7. Intellectual Property

All content on this website, including:

  • Product formulations
  • Clinical research
  • Branding elements
  • Packaging designs
  • Website content and structure

are the exclusive property of Babor Store and protected by international copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Liability Limitations

8.1 Product Liability

While our products are formulated to the highest standards, we cannot guarantee results for every individual. We recommend:

  • Reviewing ingredient lists for potential allergens
  • Consulting with a dermatologist before use if you have sensitive skin or medical conditions
  • Discontinuing use if irritation occurs

8.2 Website Use

Babor Store is not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Any indirect, incidental, or consequential damages arising from site use

9. General Provisions

9.1 Governing Law

These terms are governed by the laws of the State of Florida, USA.

9.2 Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

9.3 Contact Information

For questions about these Terms:

Babor Store
165 Holt Street
Miami, FL 33132 USA
Email: [email protected]